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(London.CityRegions.com, July 05, 2013 ) Crawley, UK -- The Lloyds Banking Group consumers who have claims for payment protection insurance rejected are urged to resubmit the claims after it was found that call centers were delaying and denying compensation that they hoped would be dropped.
The finding was made at the call center in London, which sparked a row of 39%-taxpayerowned Deloitte bank, which was the firm that handled the call center. The bank's contract was terminated last month. Lloyds stated that it was due to problems at the call center, and were identified as “operational issues” were raised several months prior. Deloitte insisted it had not be told of the prompted on the specific reasons for the contract ending.
Executive director of 'Which?', a consumer watchdog group, stated that "If people are concerned that their claim was not investigated properly by Lloyds, they should resubmit their claim to the bank.”He continued by stating, "PPI is already the biggest financial mis-selling scandal of all time and this investigation yet again casts doubt on claims by banks that they are cleaning up their own act."
Lloyds has already paid out over 4.3 billion pounds to over a million customers. The group is also set to put aside another 2.4 billion in future claims following it being found consumers were mis-sold on payment protection insurance that was considered unnecessary. Lloyds and other banks have made the claim that the majority of such claims over the insurance are what could be considered 'spurious.'
The bank attempted to show it had already terminated the contract with Deloittes following a Times report that showed trainees in the call center in the Royal Mint Court were asked to ignore the possible risk and fraud.
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Source: EmailWire.Com
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