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(London.CityRegions.com, August 10, 2013 ) London, UK -- According to Philadelphia Business Journal, Comcast Corp. is continuing to provide better consumer service by providing less of it, creating apps and online tools and resources to help customers and consumers get the answers and solutions they need to their problems.
In fact, this year, 40 percent of all installations in the second quarter of this year were selfinstallations, meaning no Comcast representative went to those homes to setup the service.
Now, 31 percent of Comcast’s customers now manage their accounts totally online, by even making payment arrangements and upgrading service.
The purpose of creating less of a customer service hotline and providing resources has help Comcast become better in the customer service sector of their business, saving not only the company money, but their customers money and time as well.
A recent survey found that 31 percent of all customer interactions today are conducted via the internet, so its not a surprise that most of Comcast’s internet resources are more helpful than waiting on hold for the majority of a phone call.
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Source: EmailWire.Com
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