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(EMAILWIRE.COM, August 30, 2015 ) London, Greater London -- The kitchenware supplier and non stick silicone baking mat specialists, Cooking Creations, have restructured to align with the goals and aspirations behind the company's original concept and creation.
Until now the company has followed the traditional idea and path of implementing a standard customer service role which was tasked orientated and established for responding to customers and handling any issues that may have arisen. However the company felt this lacked a sense of their passion and was not in alignment with what they wanted the role to represent, indicating that it didn't explain what the company was trying to achieve.
The reported change and restructure aligns the role with the company's principles which is to provide quality products, making customers lives easier which is reflected in their tag line and making customers happy. The new role that has been put in place is appropriately titled 'Customer Happiness Manager'.
A company representative said, "...this title helps to re-focus and guide the role to ensure that they are outcome focused and the end result is to have a happy customer", they went on to say, "the change moves us towards a different set of KPIs that have us constantly seeing the big picture and not the task, this also acknowledges that sometimes things go wrong but it's how we respond that counts and if we work towards a happy customer outcome then both parties benefit".
The company rep indicated it has changed the way they are responding to customers and the feeling they have when assisting a customer get the product experience they were hoping for.
The new 'Customer Happiness Manager' role which has already been implemented by Cooking Creations is the response ability of Elane Traguna. Elane has the full backing and support of the company co founders as she takes on the new focus of the role.
About Cooking Creations
Cooking Creations is a manufacturer and online wholesale company of quality non-stick silicone baking mats and kitchen tools in a designer color range that are aimed at 'making it easy' in the kitchen.
Cooking Creations
Elane Traguna
+61418458294
info@cookingcreations.org
Source: EmailWire.Com
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